60 days, and you can have cooked on it. We'd rather you actually used a pan before deciding. A seasoned, used piece of iron is still returnable — that is the whole point of the policy and we don't argue about it.
The window
You have 60 calendar days from the delivery date to start a return. Consumables — the seasoning wax — are returnable within 60 days too, including opened, provided at least half the tin remains.
How to return something
- Email support@stradairon.com with your order number (it starts with STR-) and which pieces you're sending back.
- We reply with a prepaid label, usually within a few hours during business hours.
- Pack it in any sturdy box. The original packaging is nice but not required.
- Drop it off. Keep the receipt until your refund lands.
Return shipping cost
| Reason | Who pays return shipping |
|---|---|
| Faulty, damaged in transit, or we sent the wrong thing | We do — free |
| Changed your mind | $12 deducted from the refund |
| Exchange for a different size or piece | We do — free, both ways |
Refund timing
We inspect and process returns within two business days of the parcel reaching us. The refund is issued to the original payment method and typically appears within 5–7 business days after that, depending on your bank. We email you when it's sent — if your statement hasn't updated a week later, tell us and we'll send the acquirer reference for you to give your bank.
Refunds go back to the card used for the order. We cannot refund to a different card or send a bank transfer instead; that restriction is your card issuer's, not ours.
What we can't take back
- Anything bought somewhere other than this website — go to the retailer you bought it from.
- Pieces we engraved or personalised to your order.
- Damage from misuse: a handle heated to failure in a fire, a board put through a dishwasher, a pan left wet until it pitted. Rust on the surface is not this — that's normal and fixable, and we'll help you fix it.
- Returns started after 60 days. Write to us anyway; if it's close we'll usually say yes.
Exchanges
Wrong apron size, or you want the 12″ instead of the 10″? We ship the replacement as soon as you tell us it's on the way back, so you're not waiting twice. Both legs of shipping are free on exchanges.
Cancelling an order
If it hasn't shipped, email us and we'll cancel and refund in full the same day. Once it's with the carrier it becomes a return.